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Cookie Policy

Last updated: 4 November 2026

This Cookie Policy explains how Luxy uses cookies and similar technologies on this website, and how you can control them. It is written to meet the Privacy and Electronic Communications Regulations 2003 (PECR), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it together with our Privacy Notice.

1. Who we are

Luxy is a trading name of TWODOR LTD, registered in England and Wales (company number 12391438), 15-17 High Street, Elstree, Hertfordshire, WD6 3BY.

2. What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies, such as local storage, pixels and tags, work in a similar way. In this policy we call all of them "cookies". Some are set by us (first-party cookies) and some by other companies (third-party cookies).

3. Your consent

We only use strictly necessary cookies without asking you. We will not set any advertising cookies unless you agree by clicking "Accept" in our cookie banner. Rejecting is as easy as accepting, and the website works fully whichever you choose. You can change your mind at any time (see section 6).

4. The cookies we use

Strictly necessary

These are needed for the website to work and keep it secure. The law does not require consent for them.

  • Cookie preference (first-party, local storage) - remembers whether you accepted or rejected cookies. Kept for 12 months.
  • Staff sign-in session (first-party, local storage) - used only when authorised Luxy staff sign in to the private administration area. Removed when they sign out. Not used for public visitors.
  • Form security - temporary data used to prevent duplicate or spam enquiries. Not kept after your visit.

Advertising (only with your consent)

We use Google Ads, provided by Google Ireland Limited and Google LLC, to show our adverts on Google and partner websites and to measure whether they lead to enquiries. With your consent, Google may set cookies such as:

  • _gcl_au - measures how visitors who clicked our adverts use the website. Kept for 90 days.
  • _gcl_aw / _gcl_gb - store information about the advert you clicked so a later enquiry can be linked to it (conversion tracking). Kept for 90 days.
  • IDE, test_cookie (on doubleclick.net) - used by Google to show and measure adverts and to avoid showing you the same advert too often. IDE is kept for up to 13 months; test_cookie for 15 minutes.
  • Remarketing - may allow Google to show you Luxy adverts on other websites after you have visited ours.

Google acts as an independent controller for some of this data and may transfer it outside the UK under appropriate safeguards. You can learn more at policies.google.com/technologies/ads and manage your Google advertising settings at adssettings.google.com.

If you reject advertising cookies, we use Google Consent Mode so that no advertising cookies are stored on your device. Google may still receive basic, cookieless signals (such as the fact that a page was viewed) which are not used to identify you.

Analytics

We do not currently use analytics cookies. If we add them in future, we will update this policy and ask for your consent first.

5. Lawful basis

Strictly necessary cookies are used on the basis of our legitimate interest in providing a secure, working website. Advertising cookies, and any personal data collected through them, are used only on the basis of your consent, which you can withdraw at any time.

6. How to change your choice or control cookies

  • On our website: use the "Cookie settings" link in the website footer to reopen the cookie banner and change your choice at any time.
  • In your browser: most browsers let you block or delete cookies. Find out how at ico.org.uk. Blocking strictly necessary storage may stop some features working.
  • Google: opt out of personalised advertising at adssettings.google.com.

Withdrawing consent does not affect the lawfulness of use before you withdrew it.

7. Changes to this policy

We may update this policy, for example if we start using new cookies. The latest version will always be on this page with the date shown at the top. If the changes are significant we will ask for your consent again.

8. Contact us

For questions about cookies or your data, contact us by telephone or WhatsApp on +44 7777 488483, or write to TWODOR LTD, 15-17 High Street, Elstree, Hertfordshire, WD6 3BY. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.